Tips for Shipping/Receiving Goods

To minimize loss or damage in transit, it is important that your company follow some simple steps in its shipping and receiving functions.

Shipping

• Proper Packaging: Ensure that your product is properly packaged and protected to withstand commercial transport. Custom shrink wrap with your logo helps identify tampering, and non-see-through wrap is advisable for high-value goods. Clearly label each piece with shipper and consignee addresses.

• Accurate Piece Counts: Note the actual piece count on the BOL. If you ship 24 boxes on 1 skid but the BOL only says "1 skid," a customer might sign for a partial skid without knowing. Ensure the driver initials the actual piece count in your presence.

• Customs Documentation: When exporting, provide the driver with 3 copies of customs paperwork and note this on the BOL. Attach a copy to the skid in a sealed envelope labeled "Customs Documents" and keep a backup copy for your records.

Receiving

• Immediate Inspection: Check the piece count and condition upon arrival. If damage isn't noted at the time of delivery, carriers will decline liability. Even if the driver is in a hurry, verify that you received exactly what is listed on the receipt.

• Documenting Damage: If a shipment is damaged or missing pieces, note this clearly on the delivery receipt before signing. Take photos, stop unpacking, and retain all packaging for inspection. Call your MC Freight Representative immediately for claim instructions.

• Filing Claims Promptly: Formal claims are subject to legal time limits (often 60 days). Retain all salvage and packaging until the carrier's liability is established. Check specific Carrier Conditions of Carriage for exact deadlines.